JPMorgan Chase is hiring Technology Support I – High Growth Tech in Tampa, FL, United States | Apply Now!

JPMorgan Chase is hiring Technology Support I – High Growth Tech in Tampa, FL, United States | Apply Now!

Organization	JPMorgan Chase & Co.
Business Unit	Commercial & Investment Bank
Post Name	Technology Support I – High Growth Tech
Location	Tampa, FL, United States
Job Category	Technology Support
Job Schedule	Full time
Job Shift	Mid-Day (12:00 pm start after training)
Salary	Competitive, based on role, experience, skill set, and location; details provided during hiring process.
Last Date to Apply	Not specified; apply promptly while posting is live.

JPMorgan Chase is one of the oldest and most prominent financial institutions, offering innovative financial solutions to millions of consumers, small businesses, and global corporate, institutional, and government clients. The firm is a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.

This role offers hands-on experience in supporting high-growth technology environments within a global financial institution. You will work with cutting-edge applications and infrastructure, interact with diverse teams, and develop technical and customer service skills critical to technology support in finance.

• Ensure operational stability, availability, and performance of production application flows.
• Be the primary support contact for internal and external clients using digital channels and API-based services.
• Manage work queues (phone/email/internal cases), daily tasks, and service level agreements.
• Troubleshoot and investigate client technical and transactional inquiries.
• Proactively connect with clients and internal partners to address errors or support platform changes.
• Safeguard sensitive/client Personally Identifiable Information (PII) and escalate fraud or security breaches as per policy.
• Deliver exceptional client experience while maintaining business controls.
• Advocate for client needs when working with business partners.
• Troubleshoot production application flows for end-to-end service delivery.
• Assist in improving operational stability through problem management.
• Monitor production environments for anomalies and address issues using observability tools.
• Identify and document issues and solutions for business and technology stakeholders.
• Support incident, problem, and change management in technology applications or infrastructure.

• 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining IT services.
• Experience with customer service.
• Familiarity with applications or infrastructure in large-scale technology environments (on-premises or cloud).
• Strong oral and written communication skills; ability to translate complex requirements into simple guidance.
• Preferred: Experience in technical support, analytical and complex problem-solving skills, ability to translate technical information, exposure to programming/automation scripting, and ITIL framework.

• Problem-solving, analytical thinking, and technical troubleshooting.
• Customer service and communication.
• Exposure to scripting languages and ITIL framework is a plus.

• 1+ years of relevant IT support or troubleshooting experience.
• Customer service experience.
• Technical background in large-scale environments.
• Strong communication skills.

No specific age limit; eligibility is based on experience and skills.

Not explicitly specified; typically a degree or equivalent in IT, Computer Science, or related field is preferred.

Post	Location	Category
Technology Support I – High Growth Tech	Tampa, FL, United States	Technology Support

Not specified; open to all eligible applicants.

No application fee mentioned.

Posting Date: 5 December 2025. No explicit closing date; apply while posting is live.

Applications are reviewed, and shortlisted candidates are contacted for interviews and assessments as per JPMorgan Chase recruitment process.

• Visit the official careers page: JPMorgan Chase Careers
• Click “Apply Now” and complete the online application form.

• Competitive total rewards package, including base salary, potential incentive compensation, and benefits.
• Comprehensive health care coverage, on-site health and wellness centers, retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching.
• Diversity and inclusion; equal opportunity employer.

• Benefits and compensation details provided during hiring process.
• Equal opportunity employer; reasonable accommodations available for applicants and employees.

• Apply Online
• Official Careers Website

• Is this a paid position? Yes, JPMorgan Chase offers a competitive salary and benefits package.
• Who can apply? Candidates with 1+ years of IT support or troubleshooting experience and customer service skills.
• Is there an age limit? No, eligibility is based on experience and skills.
• Are there opportunities for professional development? Yes, JPMorgan Chase offers training, tuition reimbursement, and ongoing learning opportunities.
• What are the benefits? Comprehensive health care, retirement savings, wellness programs, tuition reimbursement, and more.