Ducati Customer Relationship Excellence Internship Program

Ducati Customer Relationship Excellence Internship 2026

Are you a multilingual communication expert ready to accelerate your career with one of the most legendary motorcycle brands in the world? The Ducati Customer Relationship Excellence Internship in Bologna offers an adrenaline-fueled opportunity to become the global voice of a premium Italian marque. Step into the dynamic Global Sales & After Sales Department to manage critical customer interactions, drive CRM innovations, and ensure every Ducati rider's experience is as thrilling as the motorcycles themselves.

Particulars & Details

About the Role & Work Environment

Based at the historic headquarters in Bologna, Italy, this internship places you directly within the Global Sales & After Sales Department. Working as a vital member of the CRM team, you will be heavily involved in Customer Relationship Excellence projects. This role is not just about answering inquiries; it's about shaping the entire customer journey, maintaining the premium image of the brand, and acting as the central liaison between Ducati's passionate customer base and internal technical and sales teams. Ducati guarantees equal opportunities and promotes an inclusive, diversity-rich ecosystem for all its employees.

Duties and Responsibilities

• Manage customer requests via telephone, email, chat, or in person in a highly professional and timely manner.
• Handle complaints, operational problems, and diverse customer requests by ensuring effective resolution and correct follow-up with the internal bodies involved.
• Provide accurate, detailed information about Ducati's business products, services, policies, and procedures.
• Actively promote a positive, premium, and professional image of the company during every interaction.
• Report and strategically forward the most complex technical or sales issues to the relevant internal departments.
• Consistently update and maintain accurate customer data within the business CRM systems.
• Collaborate seamlessly with internal teams (sales, operations, technical support) to continuously improve the quality of service.
• Achieve or exceed both individual and team objectives, specifically focusing on critical KPIs and overall customer satisfaction metrics.
• Identify recurring problems and proactively propose actionable process improvements to management.
• Ensure absolute compliance with company policies, data protection regulations, and global quality standards.

Eligibility Criteria & Qualifications

• Educational Background: You must hold a degree in Communication Sciences, Languages, Economics, or a closely similar academic field.
• Mandatory Languages: Fluent knowledge of both the English and Spanish languages (written and spoken) is strictly required.
• Desirable Languages: Knowledge of a third foreign language, specifically French or German, will be considered a strong preferential requirement.
• Technical Skills: Good working knowledge of the Microsoft Office package, with particular reference to PowerPoint and Excel applications, is required.
• Soft Skills: You must possess excellent organizational and relational skills, a proven ability to work toward specific goals, a strong spirit of initiative, and an innate attitude for teamwork.
• Mindset: A distinct orientation toward proactive problem-solving is essential.

How to Apply

1. Navigate to the official Ducati Careers portal using the link provided below.
2. Search for the "INTERNSHIP CUSTOMER RELATIONSHIP EXCELLENCE" role located in Bologna, Italy.
3. Carefully review your application to ensure your language proficiencies (English, Spanish, and any third languages) are clearly visible at the top of your resume.
4. Submit your comprehensive application online. Candidates are encouraged to register on the portal to be considered for future advertisements if this position closes.

Important Links

• Apply Online: Click Here to Submit Application
• Ducati Careers Portal: careers.ducati.com

FAQs

• Where is the position located? The internship is based at the Ducati headquarters in Bologna, Emilia-Romagna, Italy.
• What degrees are accepted? Degrees in Communication Sciences, Languages, Economics, or similar fields are required.
• What languages are strictly required? You must be fluent in both English and Spanish. Knowing French or German is a massive advantage.
• Will I just be answering phones? No, you will be involved in broader Customer Relationship Excellence projects, updating CRM systems, and proposing process improvements.

Disclaimer: This opportunity is shared for informational purposes only. We at 99jobs.org are not the organizing or recruiting institution. We do not accept or process applications and cannot influence selection decisions. Applicants must apply directly through the official organization website. Please verify all details from the official source before applying.

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