JPMorgan Chase Customer Service Apprenticeship – Emerging Talent Program 2026 [PAID]

JPMorgan Chase Customer Service Apprenticeship – Emerging Talent Program 2026 [PAID]

Organization	JPMorgan Chase & Co.
Post Name	Customer Service Apprentice – Emerging Talent Program
Program Type	Apprenticeship
Last Date to Apply	01 February 2026
Program Start	Autumn 2026

Required Qualifications: Achieved or predicted to achieve 5 GCSEs (or equivalent) at grade 4 or above, including English and Mathematics.
Must meet eligibility criteria for Apprenticeship Levy Funding.
Willingness to work schedules during operating hours, including bank holidays.

Not explicitly mentioned; typically open to school leavers and recent graduates.

Minimum 5 GCSEs (or equivalent) at grade 4 or above, including English and Mathematics.

Multiple vacancies; program filled on a rolling basis.

Open to all eligible candidates; no specific category reservations mentioned.

No application fee.

Event	Date
Last Date to Apply	01 February 2026
Program Start	Autumn 2026

Applications reviewed for eligibility. Shortlisted candidates invited to an in-person Superday (assessment center). Recruitment process may take several months.

1. Visit jpmorganchase.com and search for the Emerging Talent Program.
2. Enter your email to create and maintain your profile.
3. Submit your application with your GCSE results (or equivalent) at the top of your CV.
4. Shortlisted candidates will be invited for a Superday.

• Provide first call resolution by answering client calls, identifying and analyzing information.
• Resolve client issues and concerns promptly, adhering to business policies and timely follow-up.
• Troubleshoot technical problems and maintain knowledge of new products and services.
• Demonstrate exemplary teamwork, maintaining a professional, positive, and supportive attitude.

• GCSEs (or equivalent) at grade 4 or above in English and Mathematics.
• Good knowledge of French or other European Modern Foreign Language (preferred).
• Excellent verbal and written communication skills.
• Capable of multitasking and flexible to take on different tasks.
• Self-motivated, able to work independently and in teams.
• Knowledge of Microsoft Office and computer software systems.

This apprenticeship program is designed to kickstart your career with valuable workplace experience, skills training, one day a week study time, and support from a dedicated mentor. Upon successful completion, you will gain a Level 3 Customer Service Specialist Qualification.

JPMorgan Chase is an equal opportunity employer and provides reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit their FAQs for more information on requesting accommodations.

You’ll gain exposure to several aspects of running a banking office, develop valuable skills through training and real-world experience, and receive mentorship. The program is structured to help you grow professionally and personally in a supportive environment.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to corporations, governments, and institutional investors. The company values diversity, inclusion, and building long-term partnerships with clients.

• Valuable workplace experience and skills training.
• Dedicated mentorship and support.
• Level 3 Customer Service Specialist Qualification upon completion.
• Equal opportunity employment and commitment to diversity and inclusion.
• Professional growth and development opportunities.

• Official Website
• Careers Page
• Emerging Talent Program Page

• What is the duration of the apprenticeship? The program starts in autumn 2026 and includes workplace experience, training, and study.
• Do I need previous experience? No, the program is designed for those starting their careers.
• Will I get a qualification? Yes, successful completion leads to a Level 3 Customer Service Specialist Qualification.
• Is accommodation provided? Not mentioned; check the official site for details.
• Are there opportunities for advancement? Yes, the program aims to help you grow professionally within JPMorgan Chase.
• Can international students apply? Eligibility depends on meeting Apprenticeship Levy Funding criteria and work permit requirements.